TUTORIALS
General Info

The Hub app is available to download on iPhone/iPad, Android, Mac and PC as a native app on each specific device.

1. Select the ‘Get Started’ button at the top of the website

2. Select the device you are using - this will take you to the relevant app store.

3. Download the App onto your device.

4. Select ‘Sign-Up’, and verify your account.

See our tutorial on ‘Signing Up’ for details.

Once you have downloaded the app to your device, select ‘Sign-Up’.

1. Enter your email address and select a password (minimum 8 characters).

Note: Double check you have entered your email address correctly, to ensure the verification email arrives successfully to your inbox.

2. Enter your first and last name (you can enter more information on your profile once in the app).

3. Load your email inbox and look for an email from The Hub (check your junk if it’s not in your inbox), click the link or enter the verification code from the email into The Hub app.

Once you complete this step, you’re ready to go!

Security note: Verifying emails is an essential method to establish that you are the owner of the email account. When using The Hub app, your email will be visible to the Group Admins of groups you are a member of - so they can also verify your membership.

If you wish to hide your email and personal information from other group members, you can do so in the My Privacy settings.

If you have already signed up and successfully verified your account on The Hub, you can go to 'Log In'

Logging in requires an email address and password

If you have forgotten your password, see the section below on how to perform a password reset.

If you have forgotten or wish to update your password, open The Hub app, select ‘Log In’, then select ‘Forgotten Password?’ at the bottom of the screen.

You can then enter the email address you previously used with The Hub app. Check the email address is correct, select 'Send Reset Link' and an email will be sent to with a link and instructions to reset your password.

NOTE: If an email doesn’t come through, check your spam folder.

**If you still don't receive an email, check that you have completed the 'Sign-Up' process fully.

Without an active account, the password cannot be reset. Try 'Sign Up' again and the system will let you know if you already have an account with that email by letting you know that the email is already in use.

Follow the link in the email, which uses your device's default web browser to open The Hub app, then type in your new password and you will be signed in to the app. Use the new password each time you sign in.

Note: Make sure have The Hub app installed on the device you open the link. The link is an app link and if the browser can't find The Hub app it will throw an error such as 'Invalid page. Unable to be opened'.

You can download the app for Mac, Windows, iPad, iPhone, and Android devices from the links here.

As well as many more features to streamline and manage your community’s connections.

When content is shared to any Group that you are in, it will appear in ‘My Feed’ in date order. You can scroll through the list to find the content you’re looking for, or you can use the search bar at the top of the screen.

Refresh: At the top right of the screen, next to the search bar, is a refresh button (circle with arrow icon). This is to reload the feed to display the latest content and groups shared with you. The feed is set to load fresh at the beginning of each session and every 15 mins, but the refresh button is there to force a reload when required.

Search Bar: As you begin typing in the search bar, it will begin displaying any content that matches what you are typing.

Filter: You can also use the ‘Filter’ option by selecting the ‘Filter’ button to the right of the search bar.

• You will then have the option to filter a specific group by using the dropdown menu and selecting the Group you wish to see, or you may wish to filter to show only content or only events from all groups you are a member of.
• You can choose to display only content that you have created and shared
• You can choose ‘Show hidden content only’, which will display a list of all hidden content, allowing you to restore it if you want to.
• If you have applied any filter to your feed, the ‘Filter’ button will be a teal colour.
• If you’d like to clear all filters, just select the ‘filter’ button and choose ‘Clear all filters’ at the bottom of the Filter Feed box.
• You can return to ‘My Feed’ at any time by choosing ‘My Feed’ in the sidebar on the left of your screen.

As well as many more features to streamline and manage your community’s connections.

Previews in the Feed
NEW - Shared content now can have preview media displayed in the My Feed and Group feeds. Preview items are generated by the first usable preview element on the first screen of shared content.

These previews are designed to enhance the view of the feeds and increase engagement with your content shares.

*Note: Automatic Feed previews are generated from content shared from 24th March 2026 when the app Engine 112 was released with the new freeform Content Builder.

To update content older content and make it compatible with the new editor, simply:

1) open the content

2) select each screen one at a time

3) Allow the content a few seconds to auto-save

4) Finally, select Publish Changes' or re-Share the content to enable a preview in the viewer's feeds

You can 'Bookmark' important/interesting pieces of content in 'My Feed' and individual Group Feeds. You can then filter the feed by selecting the Bookmark icon to view all bookmarked content. 

To bookmark content:

1. Click on 'My Feed' or select a group and go to 'Content' or 'Event' tabs.

2. Click the bookmark icon on the content. It will turn teal to let you know the bookmark is activated. 

3. To view all bookmarked content, simply click the bookmark icon sitting inside the 'search bar' at the top of the feed. The bookmark icon will turn teal to show the feed is being filtered for only Bookmarked content.

To unselect the 'Bookmark filter', click on the teal bookmark icon sitting inside the search bar at the top of the feed.

To unselect a piece of bookmarked content, simply click on the teal bookmark attached to that piece of content in 'My Feed'.

NOTE: Bookmarked content in 'My Feed' will also be bookmarked in 'My Group' content feeds. 

Share stats appear in the feed and are visible to the content owner of shared content.

There are two key metrics to help you understand how group members engage with your content:

Views

• A view is counted when a member scrolls past your share in their feed and sees it
• Each member is only counted as one view (similar to a “unique visitor” on a website)
• If you update the content and publish changes (creating a new snapshot), each member who sees the updated version will count as a new view and add to the cumulative 'views' stat

Opens
An open is counted every time someone clicks into the shared content. This can happen from:

• The feed
• A link
• A notification

Opens are cumulative, meaning:
All opens across all snapshots of the content are included in the total

 

Multi-group Shares:
If content is shared to multiple groups:

• Stats are combined in the My Feed view
• Stats for each group can be viewed separately in each Group Feed

Note: Remove and reshare will reset the 'Opens' and 'Views' stats.

For more detail on how sharing and stats work in The Hub, see the next topic.

This article explains how content, groups, shares, members, and updates work together in The Hub app.

For detailed information, refer to the separate sections on Groups and Content.

 

How a User Interacts with Content

A user of The Hub app:

1. Creates content
   (Quick Content, Content Builder, or an Event)
2. Shares content to groups
   (Notifies group members and gives them access)
3. Connects members to the most recent version 
   (updates are published as 'snapshots')

 

Key Concepts

Content (Owned by the Creator)

• Any user can create content, which is saved in My Content.
• Content is owned by the user, not by a group or organisation.
• The content creator is responsible for building and updating the content.
• By sharing content, the creator allows others to view and interact with it.

Shares (How Content Reaches Groups)

• Content is shared into groups.
• To share content, a user must have the role of:
  • Group Admin, or
  • Content Contributor
• Only groups where the user has permission will appear when selecting Share.

Snapshots (How Updates Are Delivered)

• The first time content is shared, a snapshot is created.
• Group members see the shared content in their feed and open it to view the latest snapshot.
• Each time the content is updated and published:
  • A new snapshot is created
  • Members always see the most up-to-date version
• Snapshots keep a record of all changes, supporting transparency and safety.

 

Removing or Updating Shared Content

• The content owner can remove a share at any time, which removes access for group members.
• If the owner leaves the group without removing the share:
  • The share remains visible
  • Members will see the last snapshot published before the owner left
• To update the content again, the owner must:
  1. Rejoin the group
  2. Have the role of Admin or Contributor
  3. Reshare or publish updates to the group

Each Group has its own feed that makes it easy to see anything shared in that group. The Group feed is split into ‘Content’ and ‘Events’ that you can navigate using the tabs.

To access a Group Feed:

1. Select the ‘Groups’ icon in the sidebar of your screen. This will take you to a page displaying every group you are part of – in any role.

2. Select the Group you’d like to view by tapping on it and then you will see either 3 or 4 options - ‘Content’, ‘Events’, ‘Members’ and, only if enabled in that group, ‘Chat’.

3. Select ‘Content’ and you will then see a list of all content shared within that group. You can scroll through or use the same ‘Search’ function as in ‘My Feed’ to find the content you need.

4. To view events choose the ‘Events’ tab.

Refresh: At the top right of the screen, next to the search bar, is a refresh button (circle with arrow icon). This is to reload the feed to display the latest content and groups shared with you. The feed is set to load fresh at the beginning of each session and every 15 mins, but the refresh button is there to force a reload when required.

If you are using Windows, Mac or large tablets, any Groups that you have recently viewed will be displayed, in your ‘Recent Groups’ section of the sidebar to the left of your screen.

When first opening the app, there is a notification permission pop-up. Just tap Allow — this is the easiest way if you haven't denied it already.

If you aren't receiving notifications from The Hub app, check that they are both enabled on your for The Hub app on phone OS (Operating System settings), and also within The Hub app settings (see the section below called 'Settings - My Notifications').

Below are instructions for switching The Hub app notifications on the phone setting for iOS:

iPhone (iOS)

1. Open Settings
2. Scroll down and tap Notifications
3. Scroll down and tap The Hub (apps are listed alphabetically)
4. Toggle Allow Notifications to ON (green)
5. Optionally customize:
   • Alerts style (Banners, or none)
   • Sounds — toggle on/off
   • Badges — toggle the red number badge on the app icon
   • Lock Screen / Notification Center / Banners — where alerts show up

Alternative shortcut: Long-press the app icon on your home screen → tap the small "i" info icon or look for notification options directly in the pop-up menu (this varies slightly by iOS version).

If notifications still don't come through after enabling them, check that:

• Do Not Disturb / Focus modes aren't blocking it

When first opening the app, there is a notification permission pop-up. Just tap Allow — this is the easiest way if you haven't denied it already.

If you aren't receiving notifications from The Hub app, check that they are both enabled on your for The Hub app on phone OS (Operating System settings), and also within The Hub app settings (see the section below called 'Settings - My Notifications').

Below are instructions for switching The Hub app notifications on the phone setting for various Android OS:

Android

Steps vary a bit by manufacturer (Samsung, Pixel, etc.) but generally:

1. Open Settings
2. Tap Apps (sometimes called "Apps & notifications")
3. Find and tap The Hub
4. Tap Notifications
5. Toggle the main switch On
6. Optionally expand notification categories (e.g., "General," "Promotions") to fine-tune which types of alerts you get

Alternative shortcut: Long-press the app icon → tap App info → Notifications → toggle on.

Alternative shortcut: Long-press the app icon on your home screen → tap the small "i" info icon or look for notification options directly in the pop-up menu (this varies slightly by iOS version).

If notifications still don't come through after enabling them, check that:

• The app isn't in a battery-saving/restricted mode (Android)
• Do Not Disturb / Focus modes aren't blocking it
• Background App Refresh is enabled for the app (iPhone: Settings → General → Background App Refresh)

The Hub app records a notification for your account when the following occurs:

Content or Events Shares: When content or an event is shared to a group you are a member of your account receives a notification.

Group Invites: When invited to a group, each users receives an email with the details and instructions, and also a notification within the app to view the invite directly.

Responses: When a viewer of your content shares a responses to a 'Response Box' you will receive a notification. (for more details click here and scroll to 'Response Boxes').

Notifications will appear in the 'Notification Centre' (see section below for more)

Whenever something is shared in any of your Groups, a notification will appear in your Notification Centre.

To open your Notification Centre:

1. Select ‘Notifications’ in the sidebar to the left of your screen (it will have a red dot for any unread notifications).

2. You will then see a list of all your notifications, with the Group name in bold, information about who has shared something and whether it is an Event or Content. You can also see how long ago the notification came through.

3. Once you open a notification, it will no longer have a dot next to it.

If you would like to mark all notifications as ‘Read’ or clear all notifications, press the three dots in the top right-hand corner of the screen and select the relevant option. You can also swipe from right to left on the notification you wish to clear.

You can always turn off notifications for all groups or individual groups by going to ‘Settings’, selecting ‘My Notifications’.

NOTE: 'Chat Message' Notifications will appear in the 'Chat Centre' of your App.

1. Select ‘Chat’ in the sidebar to the left (Desktop app) or the far right icon on the bottom of your Mobile screen (it will have a red dot for any unread notifications).

2. You will then see a list of all your Groups which have an active chat and any new messages highlighted You can also see how long ago the notification came through.

3. Once you open all the chat notifications, it will no longer have a dot on the icon.

You can always turn off Chat notifications by going to ‘Settings’, selecting ‘My Notifications’.

For further details on Group Chat see the 'Groups' section

When you sign up for The Hub, you will need to provide your first and last name, as well as your email address. You will then have more options for your profile once you have signed in.

To access your profile and add/edit the details:

1. Choose ‘Settings’ in the sidebar on the left of your screen.

2. Select ‘My Profile’ - the first option in the list. This will open your profile and display your Profile image along with any other information you’ve already included (if you haven’t uploaded a profile image, you will see a default avatar here).

3. To edit your profile, select the pencil in the top-right corner of the screen and this will allow you to add/edit any of the details in your profile, including changing/uploading a profile image or adding your phone number or address.

4. Once you’re happy with the information, press ‘Save’ in the top right corner.

You’ll notice that your email is not editable, this is intentional for account verification reasons. 

NOTE: See 'My Privacy' to learn how to control what profile items are visible to other users.

As part of The Hub’s commitment to eSafety and protecting the privacy of our users, each individual user can set their own privacy preferences, which will override any Group settings.

If a Group Admin sets the privacy of their group to displaying phone numbers of Group members, but you have decided you prefer not to have your phone number displayed,  you can set this level of privacy on your own account, which will be reflected across all Groups.

NOTE: One exception to this is that a 'Group Admin' email address will always be visible to group members for safety and accessibility. 

To access your individual privacy settings:

1. Select ‘Settings’ in the sidebar on the left of your screen.

2. Choose ‘My Privacy’. This will open a screen that will display each of the individual privacy settings.

3. You can turn each one ‘on’ or ‘off’ depending on your preferences and can change this at any time.

4. You can see your ‘Blocked Users’ if you select that option at the bottom of the list.

The Hub has included plenty of options when it comes to your notification settings so they can be tailored to your personal needs and preferences.

To allow notifications for The Hub:

1. Ensure you’ve allowed notifications for The Hub on your device settings,

2. Go back to The Hub app and select ‘Settings’ in the sidebar on the left of your screen.

3. Choose ‘My Notifications’. This will open a screen that has all your notification options that you can turn on or off using the switches.

4. The final option you have is if you want to apply your settings to all groups or select individual groups to have notifications for.

Tailor the notification settings to suit your preferences. 

If you experience any technical difficulties in the app or just find that something is quite working how you’d like it to, our Australian-based Support Team is here to help!

Prior to contacting Support, it is worth looking at ‘App Version’ at the bottom of Settings as this information is helpful for our team to best assist you.

To contact Support:

1. Select ‘Settings’ in the sidebar to the left of your screen.

2. Select ‘Support’. This will open the 'Support Hub' on our website.

3. Scroll down and you’ll find a support form to fill out. The more detail you can give us, the better.

4. After submitting your support request, you can press ‘Done’ in the top left to return to The Hub app. Someone from our team will receive your support ticket and work with you to sort out the problem as quickly as possible.