PRIVACY AND SAFETY CENTRE
We care about your safety

The Hub has been designed, developed and is supported from Melbourne, Australia. We work with local software developers and have an in-house support team. 

We store our data on servers in Sydney, Australia.

The data on The Hub is not end-to-end encrypted, and this is a conscious choice. While end-to-end encryption can have positive uses, there are significant risks too, including assisting in serious harms by hiding criminal activities including online child sexual abuse.

Keeping data secure and safe, but still accessible to law enforcement agencies if required, is part of our overall commitment to child and user safety. 

All data and user profiles on The Hub are stored on secure servers and protected from unauthorised access.

Only who you invite! 

There is a hierarchy of group roles including Administrator, Creator and Member, that the Admins of a group set and change any time.

Group Administrators can tailor the group privacy and membership settings to best suit. Including options to hide join codes (invite only) and have group membership by Admin approval.

Only Administrators and Creators can contribute content to the group.

All groups and users on The Hub platform are private and cannot be found in a public search.

These settings are designed for the highest level of control and safety for users, content, and groups.  

The Hub App complies with the Australian Government’s Online Safety Act 2021, which means we have safety measures in place to help minimise harmful activity and content, online bullying and abuse.

The app has been developed with resources and tools from the Australian eSafety Commissioner, with a focus on safety and security at all stages of the app development process. 

The Hub is a space where it’s easy to communicate and connect genuinely, build relationships, and share content specific to your unique community. Our Community Guidelines ensure The Hub is a safe and enjoyable space for all users.

Prohibited use

Content created on the Hub, must not:

• Harass, bully or intimidate others, or threaten violence 

• Organise, promote or participate in hate speech or hateful conduct, including attacking any individual or group based on race, ethnicity, caste, national origin, sex, gender identity, religious affiliations, age, illness, disability or other protected classifications

• Organise, promote or support violent extremism, excessive violence, animal harm or content with the intention to harass and shock others

• Organise, promote or engage in illegal or dangerous behaviour

• Share sexually explicit content or sexualise children in any way

• Support or promote suicide or self-harm

• Violate another’s intellectual property or other rights

• Share or create false or misleading information

• Spam, manipulate or disrupt other’s experience, including using bots, impersonation of other people and fraudulent activity. 

Child safety

You must be age 13 or older to participate on The Hub with its current features, unless approved by a parent, guardian or another authorised adult (such as a teacher).

Enforcement

Your services may be suspended or terminated with or without notice upon any violation of these guidelines. Content identified as illegal will be reported to law enforcement and/or government authorities.

Reporting violations

To report a violation of this policy, email support@the-hub.app

The Hub is committed to preventing child abuse and identifying risks early, and removing and reducing these risks. 

We will immediately remove any content that sexually exploits or endangers children, and will take measures to report illegal or inappropriate content to law enforcement and authorities.

We have a number of recommendations for groups that work with children to safely connect online and reduce risks to minors. For tailored advice for your organisation, please contact us at support@the-hub.app.

Organisations hosting content on The Hub have responsibility to comply with their own internal childsafe policies and the legislation of their own state, territory or country. Check the legislation in your area regarding privacy and child safety laws.