Skip to content
Get started

PRIVACY AND SAFETY CENTRE
We care about your safety

Our privacy framework

The Hub is designed to prioritise user safety and privacy. Best practice safety advice gives users the tools to control who and what they share, which communities they interact with, and tools to report or block inappropriate or unwanted content.

For more info, see our Privacy Policy.

 

You own your data. There are no ads
There are no targeted ads or buying and selling of your data on The Hub. We do not have an income sourced through advertisements or through on-selling data to third parties. 

World-class data security
The Hub software and data is hosted on Amazon Web Services (AWS) infrastructure, the most flexible and secure cloud computing environment available. Their global network infrastructure has unmatched security, data compliance and industry leading performance. We store our data on AWS servers located in Sydney, Australia.

Flexible privacy settings
Users control their privacy settings, such as which individuals can view their profile and contact details, and block any other users from contacting them or sharing content.

Flexible group roles
There is a hierarchy of group roles including Administrator, Creator and Member. Only Administrators and Creators can contribute content to the group. Administrators can choose if they want to preview creator content before it is published.

Security FAQS

Where are you based?

The Hub has been designed, developed and is supported from Melbourne, Australia. We work with local software developers and have an in-house support team. 

We store our data on servers in Sydney, Australia.

Do you use end-to-end encryption?

The data on The Hub is not end-to-end encrypted, and this is a conscious choice. While end-to-end encryption can have positive uses, there are significant risks too, including assisting in serious harms by hiding criminal activities including online child sexual abuse.

Keeping data secure and safe, but still accessible to law enforcement agencies if required, is part of our overall commitment to child and user safety. 

Who can contribute to my group?

Only who you invite! 

There is a hierarchy of group roles including Administrator, Creator and Member, that the Admins of a group set and change any time.

Only Administrators and Creators can contribute content to the group. Administrators can choose if they want to preview creator content before it is published. This allows the highest level of control and safety around what can be shared within a group.  

How do you keep users safe?

The Hub App complies with the Australian Government’s Online Safety Act 2021, which means we have safety measures in place to help minimise harmful activity and content, online bullying and abuse.

The app has been developed with resources and tools from the Australian eSafety Commissioner, with a focus on safety and security at all stages of the app development process. 

Our eSafety commitment

At The Hub, we take the safety and well-being of our users seriously. We're committed to ongoing development of our eSafety features to ensure that we're providing a safe and positive online environment for all users.

Our users must all agree to our Community Guidelines on sign-up.

Australian Guidelines for eSafety
The Hub App complies with the Australian Government’s Online Safety Act 2021, which means we have safety measures in place to help minimise harmful activity and content, online bullying and abuse.

The app has been developed with resources and tools from the Australian eSafety Commissioner, with a focus on safety and security at all stages of the app development process. 

In-App Reporting Tools
Embedded reporting features allow users to report inappropriate content or user interactions with The Hub Team. Content and users are required to comply with our Community Guidelines.

Continuous improvement
We take our guidance from the Office of the eSafety Commissioner and the Office of the Australian Information Commissioner and will continue to develop safety mechanisms and procedures in accordance with their advice.

We value feedback from our community. If you have any suggestions, concerns, or feedback regarding our eSafety features, please reach out to us: hi@the-hub.app

Community Guidelines

We value the sense of community and respect that our users bring to our platform. Our Community Guidelines ensure The Hub remains a secure and enjoyable space.

Community Guidelines

The Hub is a space where it’s easy to communicate and connect genuinely, build relationships, and share content specific to your unique community. Our Community Guidelines ensure The Hub is a safe and enjoyable space for all users.

Prohibited use

Content created on the Hub, must not:

  • Harass, bully or intimidate others, or threaten violence 

  • Organise, promote or participate in hate speech or hateful conduct, including attacking any individual or group based on race, ethnicity, caste, national origin, sex, gender identity, religious affiliations, age, illness, disability or other protected classifications

  • Organise, promote or support violent extremism, excessive violence, animal harm or content with the intention to harass and shock others

  • Organise, promote or engage in illegal or dangerous behaviour

  • Share sexually explicit content or sexualise children in any way

  • Support or promote suicide or self-harm

  • Violate another’s intellectual property or other rights

  • Share or create false or misleading information

  • Spam, manipulate or disrupt other’s experience, including using bots, impersonation of other people and fraudulent activity. 

Child safety

You must be age 13 or older to participate on The Hub with its current features, unless approved by a parent, guardian or another authorised adult (such as a teacher).

Enforcement

Your services may be suspended or terminated with or without notice upon any violation of these guidelines. Content identified as illegal will be reported to law enforcement and/or government authorities.

Reporting violations

To report a violation of this policy, email support@the-hub.app

Child Safety Commitment

The Hub is committed to preventing child abuse and identifying risks early, and removing and reducing these risks. 

We will immediately remove any content that sexually exploits or endangers children, and will take measures to report illegal or inappropriate content to law enforcement and authorities.

We have a number of recommendations for groups that work with children to safely connect online and reduce risks to minors. For tailored advice for your organisation, please contact us at support@the-hub.app.

Organisations hosting content on The Hub have responsibility to comply with their own internal childsafe policies and the legislation of their own state, territory or country. Check the legislation in your area regarding privacy and child safety laws.

 

Get in touch

If you see anything on our app that violates our safety policies,
report it through the in-app features, or email us at support@the-hub.app.