TUTORIALS
General Info

The Hub app is available to download on iPhone/iPad, Android, Mac and PC as a native app on each specific device.

1. Select the ‘Get Started’ button at the top of the website

2. Select the device you are using - this will take you to the relevant app store.

3. Download the App onto your device.

4. Select ‘Sign-Up’, and verify your account.

See our tutorial on ‘Signing Up’ for details.

Once you have downloaded the app to your device, select ‘Sign-Up’.

1. Enter your email address and select a password (minimum 8 characters).

2. Enter your first and last name (you can enter more information on your profile once in the app).

3. Check your email inbox for an email from The Hub (check your junk if it’s not in your inbox), and enter the verification code from the email into The Hub app.

Once you complete this step, you’re ready to go!

If you have forgotten or wish to update your password, open The Hub app, select ‘Log In’, then select ‘Forgotten Password?’ at the bottom of the screen.

You can then enter the email address you previously used with The Hub app. Check the email address is correct, select 'Send Reset Link' and an email will be sent to with a link and instructions to reset your password.

If an email doesn’t come through, check your spam folder.

Follow the link in the email, which uses your device's default web browser to open The Hub app, then type in your new password and you will be signed in to the app. Use the new password each time you sign in.

Note: Make sure have The Hub app installed on the device you open the link. The link is an app link and if the browser can't find The Hub app it will throw an error such as 'Invalid page. Unable to be opened'.

You can download the app for Mac, Windows, iPad, iPhone, and Android devices from the links here.

When content is shared to any Group that you are in, it will appear in ‘My Feed’ in date order. You can scroll through the list to find the content you’re looking for, or you can use the search bar at the top of the screen.

Search Bar: As you begin typing in the search bar, it will begin displaying any content that matches what you are typing.

Filter: You can also use the ‘Filter’ option by selecting the ‘Filter’ button to the right of the search bar.

• You will then have the option to filter a specific group by using the dropdown menu and selecting the Group you wish to see, or you may wish to filter to show only content or only events from all groups you are a member of.
• You can choose to display only content that you have created and shared
• You can choose ‘Show hidden content only’, which will display a list of all hidden content, allowing you to restore it if you want to.
• If you have applied any filter to your feed, the ‘Filter’ button will be a teal colour.
• If you’d like to clear all filters, just select the ‘filter’ button and choose ‘Clear all filters’ at the bottom of the Filter Feed box.
• You can return to ‘My Feed’ at any time by choosing ‘My Feed’ in the sidebar on the left of your screen.

Each Group has its own feed that makes it easy to see anything shared in that group. The Group feed is split into ‘Content’ and ‘Events’ that you can navigate using the tabs.

To access a Group Feed:

1. Select the ‘Groups’ icon in the sidebar of your screen. This will take you to a page displaying every group you are part of – in any role.

2. Select the Group you’d like to view by tapping on it and then you will see either 3 or 4 options - ‘Content’, ‘Events’, ‘Members’ and, only if enabled in that group, ‘Chat’.

3. Select ‘Content’ and you will then see a list of all content shared within that group. You can scroll through or use the same ‘Search’ function as in ‘My Feed’ to find the content you need.

4. To view events choose the ‘Events’ tab.

Any Groups that have recently viewed will then be displayed, for quick access, in your ‘Recent Groups’ section of the sidebar to the left of your screen.

When you sign up for The Hub, you will need to provide your first and last name, as well as your email address. You will then have more options for your profile once you have signed in.

To access your profile and add/edit the details:

1. Choose ‘Settings’ in the sidebar on the left of your screen.

2. Select ‘My Profile’ - the first option in the list. This will open your profile and display your Profile image along with any other information you’ve already included (if you haven’t uploaded a profile image, you will see a default avatar here).

3. To edit your profile, select the pencil in the top-right corner of the screen and this will allow you to add/edit any of the details in your profile, including changing/uploading a profile image.

4. Once you’re happy with the information, press ‘Save’ in the top right corner.

You’ll notice that your email is not editable, this is intentional for account verification reasons. 

As part of The Hub’s commitment to eSafety and protecting the privacy of our users, each individual user can set their own privacy preferences, which will override any Group settings.

If a Group Admin sets the privacy of their group to displaying phone numbers of Group members, but you have decided you prefer not to have your phone number displayed,  you can set this level of privacy on your own account, which will be reflected across all Groups.

To access your individual privacy settings:

1. Select ‘Settings’ in the sidebar on the left of your screen.

2. Choose ‘My Privacy’. This will open a screen that will display each of the individual privacy settings.

3. You can turn each one ‘on’ or ‘off’ depending on your preferences and can change this at any time.

4. You can see your ‘Blocked Users’ if you select that option at the bottom of the list.

The Hub has included plenty of options when it comes to your notification settings so they can be tailored to your personal needs and preferences.

To allow notifications for The Hub:

1. Ensure you’ve allowed notifications on your device.

2. Go back to The Hub app and select ‘Settings’ in the sidebar on the left of your screen.

3. Choose ‘My Notifications’. This will open a screen that has all your notification options that you can turn on or off using the switches.

4. The final option you have is if you want to apply your settings to all groups or select individual groups to have notifications for.

If you experience any technical difficulties in the app or just find that something is quite working how you’d like it to, our Australian-based Support Team is here to help!

Prior to contacting Support, it is worth looking at ‘App Version’ at the bottom of Settings as this information is helpful for our team to best assist you.

To contact Support:

1. Select ‘Settings’ in the sidebar to the left of your screen.

2. Select ‘Support’. This will open the 'Support Hub' on our website.

3. Scroll down and you’ll find a contact form to fill out with your question. The more detail you can give us, the better.

4. After submitting your support request, you can press ‘Done’ in the top left to return to The Hub app. Someone from our team will receive your support ticket and work with you to sort out the problem as quickly as possible.

Whenever something is shared in any of your Groups, a notification will appear in your Notification Centre.

To open your Notification Centre:

1. Select ‘Notifications’ in the sidebar to the left of your screen (it will have a red dot for any unread notifications).

2. You will then see a list of all your notifications, with the Group name in bold, information about who has shared something and whether it is an Event or Content. You can also see how long ago the notification came through.

3. Once you open a notification, it will no longer have a dot next to it.

If you would like to mark all notifications as ‘Read’ or clear all notifications, press the three dots in the top right-hand corner of the screen and select the relevant option. You can also swipe from right to left on the notification you wish to clear.

You can access your chat within each individual group, but if you would like to see all your ‘Chat threads’ in one place, you can do so by accessing your Chat Centre.

To access your Chat Centre:

1. Select the 'Chat’ icon on bottom right of your mobile device, or for tablets or desktop apps it is in the sidebar on the left of your screen. If you have any unread messages in any of your Group chats, there will be a red dot as well as the number of unread messages.

2. Once you open your Chat Centre, you will see any active chat threads, with the most recently active chat thread at the top of the list with a number indicating the number of any unread messages in that chat thread.

3. You can also start a new chat from here by selecting ‘+ New Chat’. Pressing this will bring up a list of all Groups you are in.

4. If a Group does not have chat enabled, it will be greyed out and say, ‘Requires admin to enable’.

5. If you are an Admin in a group that does not have ‘Chat’ enabled, it will say ‘Chat currently disabled’, but you can select that group and Enable chat to start a chat thread for that group.