SUPPORT
Welcome to the Support Hub
What's new in the Support Hub?
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System Status - added a monitoring widget for the system's major components and for viewing details of any interruption in service (18 July 2026)
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Tutorial Search - added a search bar heading on all 4 tutorial sections for searching tutorial content and topics (17July 2026)
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Tutorial Section Buttons - added buttons which 'copy' a direct link to tutorial sections and 'back to top' buttons (17July 2026)
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New Tutorials - Multiple sections added for notifications (General section) and chat (Groups section) (30 April 2026)
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Internet Tests - Released a suite of tests and instructions to help users self-assess their internet connection (15 April 2026)
- All Tutorials Updated - Full overhaul of the all tutorial sections and text to match the extensive upgrades released with Engine 112 (25 March 2026)
Tutorials and Instructions
Want to master the app? Or learn more about the features?
Check out our tutorials covering all aspects of The Hub app.
Internet Tests
Having trouble with your connection? Or loading the app?
We have prepared info and tests to help you analyse your system, diagnose issues, and find possible solutions.
System Status
Checking current status…
We prioritise reliability, with > 99.99% total uptime over the past 4 years!*
If The Hub app isn't loading: restart the app, check your internet or...
Are seeing an error which asks you to check 'System Status'? If an outage is not listed here, please notify our team asap.
If there is a problem with the service listed, sit tight, we are doing our best and updates will be posted here. Hit the refresh circle arrow for updates.
*uptime is total time minus scheduled maintenance and unplanned outages
Tech support
If you have explored our tutorials and instructions, tested your internet connection, the system status above looks good (or the fault is listed) and are still wanting further support...
Contact our Support Team by filling out and submitting this form, sit tight and we'll get back to you.
Support Form
LET'S GET STARTED
Create your safe and connected group today!